Refund Policy

1. Eligibility for Returns and Refunds

You may request a refund within 30 days of the delivery date if the following conditions are met:

• The product is unopened, with the original seal intact, and in its original packaging.
• You received a defective, damaged, or incorrect product.
• The product was not as described on our website.

Due to health and safety regulations, we cannot accept returns of opened or used dietary supplements. Once the seal is broken, the product cannot be resold or restocked.

2. How to Initiate a Return

To request a return or refund, please contact our customer service team at office@shraxellox.world with the following information:

• Your order number
• Reason for the return
• Photographs of the product (if applicable, e.g., for damaged or defective items)

We will respond within 2 business days with instructions for returning the product. Please do not ship the product back until you have received our authorization and return shipping instructions.

3. Return Shipping

For returns due to our error (wrong product, defective item, or damage during shipping), we will provide a prepaid return shipping label. For returns due to change of mind or other customer-initiated reasons, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Non-Refundable Items

The following are not eligible for refund:

• Opened or used products (seal broken)
• Products returned more than 30 days after delivery
• Products without original packaging

6. Exchanges

If you received a defective or wrong product, we will be happy to arrange an exchange. Contact us at office@shraxellox.world with your order details, and we will guide you through the exchange process.

7. Contact Us